When it comes to good communication about difficult topics, email isn't always the best option.
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It started out simply enough. Someone asked a question over email and assumed it was innocent enough. The reply was perhaps a little more blunt than expected, and before you knew it (and 4 emails later) confusion and hurt feelings was felt on both sides. The goal of the email was to keep up good communication. The end result? Not so much.…
Is it possible to know—deep in our hearts—that we are flawed, weak, sometimes inconsistent human beings without feeling insecure?